wren — get in touch
we're real humans who love pets.
a question before you buy, an issue with your order, or just want to say hello — we'd love to hear from you.
send us a message
other ways to reach us
email us directly
for anything urgent, drop us a line directly. we check our inbox every day.
hello@wrenpet.com.aubefore you contact us
you might find your answer faster in our FAQ — we've covered the most common questions about how wren works, shipping, and your profile.
visit the faqissue with your order?
if your tag arrived faulty or damaged, please email us with your order number and a photo of the issue. we'll sort it within 24 hours.
hello@wrenpet.com.auwe respond to every message within 24 hours, monday to friday.